ERP Support Specialsit (Brno)

Job description

For this role, we are looking for an IT professional with good analytical skills, knowledge of ERP systems and support/helpdesk processes.

Your work will be split especially among the following activities:

  • Analyzing incidents assigned to 2nd and 3rd level for IBMi based ERP and connected systems through verifying application behavior, analyzing database data, application and processes logs and dumps, as well as observing program code;
  • Fixing effect of incidents in order to recovery influenced service and data;
  • Preparing descriptions related to details of incidents found, describing method of detecting and reproducing incident, proposing appropriate fix and improvements;
  • Providing test support for testing parts of application and services;

Your skills and experience

Professional knowledge:

  • Knowledge of support / helpdesk processes;
  • Knowledge of ERP systems, at least 3 years
  • Knowledge of databases and SQL;
  • Knowledge of programming or similar technical knowledge;
  • Understanding principles of application integration

Nice to have (working experience):

  • Knowledge of ERP system 21 Aurora is an advantage;
  • Knowledge of IBMi system and techniques (administration);

Personality and other skills:

  • Advanced English communication skills – oral, written and presentation skills;
  • Ability to learn effectively and thoroughly new concepts and processes
  • Team player who is willing to share the knowledge;
  • Reliable, proactive and independent personality;

Why to join us

Professional and personal growth:

  • Enhance your professional skills;
  • Work in a dynamic company;

Education:

  • Personal development program;
  • Trainings and industry events and conferences;
  • English language courses;

Company culture:

  • Friendly and motivated team;
  • Supportive management;
  • Family atmosphere;
  • Quarterly based assessments and annual salary/role review;
  • Work-life balance;

Attractive package:

  • 25 days of vacation;
  • Dedicated time for personal development;
  • In-house English lessons with native English speaker;
  • Meal vouchers, refreshment/fresh fruit;
  • Flexible working hours, occasional home office;
  • Teambuilding events;
  • Comfortable offices;
  • Attractive remuneration;

More information

You can find more information about us here:

 

Send us your CV