Category: Case Studies

From daily downtime to 99.9% uptime: The ERP Modernization Behind GIM’s (“Global Industrial Manufacturer”) Global Growth
The Client

GIM (“Global Industrial Manufacturer”) is a global leader in equipment and solutions for the mining and construction industries. With over 40,000 employees worldwide, seamless access to core systems is crucial for efficient production, global coordination, and customer success.
GIM’s (“Global Industrial Manufacturer”) centralized ERP system connects supply chains, production sites, and service hubs across the globe — forming the backbone of operations.

The Challenge

In a business where downtime means production delays and lost opportunities, GIM faced significant operational risks:
- Limited ERP Availability: Overnight batch processing and system backups caused daily downtime windows, disrupting workflows across global time zones.
- Global Productivity Impact: Teams from Australia to North America experienced unexpected disruptions, delaying key operations and services.
- System Instability and Performance Issues: Recurring errors and degraded performance weakened trust in critical processes.
- Pressure to Enable True 24/7 Operations: With teams operating around the clock, full ERP availability was essential – not just technically, but strategically
Without solving these issues, GIM risked employee frustration, rising support costs, and delayed service delivery across a global network.

The Solution

GIM partnered with IPS to deliver a tailored modernization strategy, that not only improved ERP uptime, but safeguarded GIM’s global operations:

1. Comprehensive System Constraint Analysis
- Through deep infrastructure audits, IPS identified bottlenecks, inefficiencies, and architectural limitations that were hindering ERP performance.
2. Targeted Infrastructure and Application Optimization
- Leveraging IBM iSeries enhancements and optimizing Infor-based ERP applications, IPS eliminated processing delays without introducing risk.
3. DevOps-Driven Automation
- DevOps practices streamlined deployment and system operations, reducing the risk of human error and increasing agility in managing critical processes.
4. Redesign of Backup and Maintenance Workflows
- Backup and system maintenance tasks were reengineered to occur without impacting daily operations, effectively removing forced downtime from the business schedule.
Results & Impact

The transformation delivered tangible and lasting business results:

✅ ERP Availability Boosted to 24/7 Operations – System uptime improved from 22.75 to 24 hours per day – achieving 99.9% availability and unlocking uninterrupted global productivity.

✅ Productivity Gains Across All Regions – Employees accessed systems without delays, enabling seamless global collaboration and service delivery.

✅ Fewer Errors and Greater Stability – Improved database performance and processing minimized downtime risks and reduced support ticket volumes.

✅ Operational Cost Savings – Fewer support tickets and outages translated directly into reduced IT support costs and increased productivity.

✅ Business Continuity and Scalability – The new ERP infrastructure supports future growth while maintaining stability and performance.

Why It Worked?

IPS brings a business-first approach to technology modernization.

For GIM, we did more than just upgrade systems, we enabled global 24/7 operations, empowered employees, and safeguarded business continuity.

With deep expertise in IBM iSeries, Infor ERP environments, and DevOps automation we delivered a solution that directly impacted operational efficiency and strategic growth.

Is your ERP system holding you back?

Let’s turn your ERP into a global powerhouse of reliability and growth.

Get in touch to explore how IPS can future-proof your business-critical systems.
April 15, 2025
From monthly delays to instant updates: Turning Product Data into a Growth Engine at GIM (“Global Industrial Manufacturer”)
The Client

GIM (Global Industrial Manufacturer), a world leader in metal-cutting tools and tooling systems, offers an extensive and highly specialized product portfolio. Supporting a vast global network of distributors and partners, GIM relies on accurate, real-time product data to maintain operational excellence, ensure partner satisfaction, and drive growth in competitive manufacturing markets.

The Challenge

As a global manufacturing leader, GIM faced mounting pressure to modernize their product data distribution processes:
- Slow and manual data distribution – Product updates were processed in monthly batches, delaying time-to-market and risking the delivery of outdated information.
- Limited Partner Access and Flexibility – Without real-time access, distributors had to manually update their systems, increasing friction and slowing delivery.
- High Risk of Errors and Inconsistencies – Manual processes led to frequent errors, undermining trust with partners and impacting product availability.
- Legacy System Constraints – The existing infrastructure lacked the flexibility and scale to meet real-time demands or onboard new partners quickly.
For a manufacturing innovator like GIM, these challenges were not just technical, they directly impacted customer satisfaction, operational efficiency, and ultimately, revenue growth.

The Solution

IPS partnered with GIM to implement a future-ready, real-time product data platform, empowering GIM to transform their global partner operations.

Key initiatives included:

✅ Real-Time Product Data Availability – Transitioned from monthly updates to real-time data distribution, enabling instant access to the latest product information.
✅ End-to-End Automation of Distribution Processes – Replaced manual workflows with fully automated, consistent processes to improve data accuracy and reduce manual effort and delays.
✅ Scalable Cloud-Native Architecture – Built a flexible, cloud-based platform capable of supporting hundreds of partners and millions of data accesses per month without additional infrastructure investments.
✅ Granular Access Management for Partners – Designed fine-grained access control to tailor data visibility based on individual partner needs, boosting both security and compliance.
✅ Seamless Legacy System Integration – Integrated existing legacy data sources into the new environment to enable real-time connectivity without disrupting ongoing operations.

Results & Impact

The modernization had a direct, measurable impact on GIM’s operations and growth capabilities

🚀 Instant Product Data Updates – Reduced distribution time from once per month to real-time, accelerating partners’ ability to market and sell new products.
💰 Significant Operational Savings – Eliminating costly manual processes freed internal teams for strategic activities and reduced the risk of costly errors.
🌍 Scalable Partner Enablement – Accelerated partner on-boarding and supported global expansion with minimal IT overhead.
🔍 Improved Data Governance and Traceability – Enabled better compliance and insight through transparent data access control.
📉 Enhanced Partner Experience – Real-time access to product information strengthened partner collaboration, securing GIM’s leadership position in a demanding market.

Why It Worked?

At IPS, we don’t just modernize systems, we unlock business value.
We understand the manufacturing industry’s need for speed, accuracy, and global partner collaboration. With our deep expertise in cloud enablement, data distribution, and digital transformation, we empowered GIM to turn product data into a strategic growth lever, boosting efficiency, scalability, and partner satisfaction worldwide.

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April 15, 2025
Scaling a Startup to a $6.4B HR Tech Leader
Client Overview

Personio is one of Europe’s fastest-growing HR software platforms, empowering small and medium-sized businesses (SMBs) with comprehensive solutions for recruiting, payroll, employee management, and performance tracking. With a valuation of $6.4 billion and a team of over 2,400 employees, Personio has become a key driver of digital HR transformation for SMBs across Europe.

The Challenge

Personio started with just 10 employees and a bold vision. But to scale rapidly, they needed a platform that could grow with them. Their challenges included:

🚀 Building a High-Performance Platform – Busy HR teams needed a seamless, frictionless signup and onboarding experience to drive adoption.
🔄 Streamlining User Onboarding – A frictionless signup process was essential for user adoption.
📈 Developing a Flexible Subscription Model – With a growing customer base and product portfolio, managing diverse pricing models and billing scenarios had to be effortless and future-proof.
🛠 Ensuring Long-Term Scalability – While a monolithic architecture could deliver speed initially, only a modular, microservices-driven approach would ensure sustainable, global growth.

The Solution

IPS, through our sister company FRAM, partnered with Personio for eight years, playing a crucial role in building a scalable, future-proof platform. Key initiatives included:

Key Contributions

✅ Foundation for Sustainable Growth
- Developed reusable, modular platform components that ensured flexibility, consistency, and ease of scaling; critical for expanding feature sets without slowing down development cycles.
✅ Seamless Onboarding Experience
- Created a personalized, value-driven onboarding workflow. Every new customer was guided through an intuitive, streamlined setup, minimizing time to value and boosting early adoption.
✅ Advanced Subscription and Billing Engine
- Designed and implemented a highly flexible billing system capable of handling complex pricing tiers, add-ons, trial management, and custom contracts; empowering Personio to scale revenue models without technical debt.
✅ Optimized Customer Support and Self-Service
- Introduced intelligent self-service tools such as the Support Widget, empowering users to find help faster while reducing operational load on customer service teams.
✅ Real-Time Insights for Continuous Improvement
- Integrated real-time tracking and user feedback mechanisms to drive constant iteration and user-driven platform enhancements.
Results & Impact

📊 $6.4 Billion Valuation

Personio’s robust platform enabled them to grow from a startup to one of Europe’s most valuable HR tech companies.

🚀 Accelerated User Adoption

A frictionless onboarding journey translated into faster customer conversions and stronger early-stage engagement.

💰 Scalable Revenue Growth

Flexible billing architecture supported dynamic business models and new revenue streams without costly re-engineering.

🌍 Global Expansion Ready

Modular microservices ensured consistent performance and scalability across multiple geographies and client types.

🎯 Optimized Customer Lifecycle Management

Full transparency into customer activity empowered proactive renewal and upsell strategies, driving higher lifetime value.

Why It Worked?

IPS brings more than development capabilities, we bring strategic thinking.
We understand the unique challenges and opportunities faced by high-growth SaaS companies. In partnership with Personio, we didn’t just build features, we created business enablers: sustainable subscription engines, scalable architectures, and customer journeys designed for growth.
With IPS, technology becomes your growth engine — not just your backend.

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Let’s create the platform that powers your future.

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April 15, 2025
30% Cost Savings and Real-Time Scaling: UiPath’s Cloud Transformation Success
The Client

UiPath is a global leader in Robotic Process Automation (RPA), enabling businesses worldwide to automate complex workflows and accelerate digital transformation. As the company rapidly expanded across industries, from financial services to manufacturing, they needed a cloud infrastructure that could scale with growth while maintaining cost control and operational excellence.

The Challenge

Scaling a global business demands an agile, resilient, and cost-effective technology foundation. UiPath faced strong challenges:
- Scalability limitations threatened their ability to respond to increasing customer demand.
- Inefficient cloud spending reduced margins at a time of aggressive expansion.
- Performance bottlenecks risked both customer satisfaction and operational con.
- Security and reliability concerns had to be addressed to uphold trust and compliance.
UiPath required a comprehensive app modernization strategy to sustain a strong customer experience and continue delivering operational excellence to their customers in a highly competitive market.

The Solution

IPS partnered with UiPath to strengthen their competitive edge through strategic cloud enablement by implementing a tailored cloud transformation strategy. Leveraging best practices from both public and private cloud environments, our approach was guided by one principle: every technical improvement must deliver measurable business impact. Key initiatives included:

1. Scalability for Growth

We deployed auto-scaling mechanisms, ensuring cloud resources could adapt to real-time business needs, avoiding overprovisioning and unnecessary costs.

2. Cost Optimization for Margin Protection

Through workload rightsizing and strategic use of reserved instances, IPS helped UiPath reduce cloud expenses significantly, freeing up budget for strategic initiatives.

3. Performance Enhancement for Customer Satisfaction

By identifying and resolving workload bottlenecks, and automating deployments with DevOps practices, we ensured consistent system responsiveness, critical for UiPath’s customer interactions.

4. Security & Compliance Improvements for Trust

Strengthened security frameworks and strict role-based access controls (RBAC) supported UiPath’s adherence to ISO 27001 and SOC 2 standards, boosting client trust.

5. Empowering UiPath’s People

Hands-on training programs enabled UiPath’s teams to independently manage, scale and secure their cloud environment going forward, building long-term operational resilience.

Results & Impact

The transformation delivered immediate and strategic benefits:

✅ 30% Cloud Cost Reduction

Optimized resources usage and pricing strategies significantly improved cost-efficiency, strengthening UiPath’s operating margins.

✅ Seamless Scalability

With auto-scaling in place, UiPath could effortlessly support rapid customer growth and unpredictable usage spikes.

✅ Enhanced Customer Experience

Improved performance and system reliability translated into faster response times and greater satisfaction for UiPath’s clients.

✅ Future-Ready Operations

Internal teams now manage a secure, compliant, and high-performing cloud environment, reducing dependency and operational risk.

✅ Stronger Market Position

Reliable, efficient, and secure operations allowed UiPath o stay focused on innovation and leadership in the RPA space.

Why It Worked?

At IPS, go beyond implementation. We understand your industry, your growth pressures, and your operational realities. We connect technology to tangible business value, helping clients like UiPath turn infrastructure challenges into strategic advantages. With an extensive track record in cloud enablement, app modernization, and business-centric digital transformation, we are the partner to power your next chapter of growth.

Take the Next Step

Are cloud performance issues slowing your business down?

Let’s unlock the full potential of your infrastructure with cloud strategies that scale, save, and perform.

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April 15, 2025
From 10 Days to 24 Hours: How Agricover Is Redefining Financial Access for Romania’s Small Farmers
The Client

Agricover is Romania’s leading financial services provider dedicated to the agricultural sector, empowering small and medium-sized farms with tailored financing solutions. In a country where over 700,000 small farmers struggle to access traditional credit, Agricover’s mission is clear: bridge the financing gap and drive rural economic growth through accessible, innovative financial products.

The Challenge

To scale its impact, Agricover needed to revolutionize how small farmers accessed financing:
- Limited Access to Traditional Credit – Many farmers lacked formal credit histories, putting traditional bank loans out of reach.
- Slow, Manual Loan Approvals – Credit approvals could take up to 10 days, delaying critical investments in seeds, equipment, and infrastructure, thus limiting farm productivity.
- Operational Costs – Manual, paper-based, verification processes strained resources, created bottlenecks, and reduced customer satisfaction.
To truly empower Romania’s agricultural sector, Agricover needed a scalable, fully digital platform to streamline loan access, improve operational efficiency, and support future product expansion.

The Solution

In partnership with Microsoft and Avaelgo (an IPS Group company), Agricover launched MyAgricover – a fully digital financing platform that combined automation, cloud scalability, and seamless customer experience.

1. Automated and Accelerated Loan Processing
- Leveraged Microsoft Azure API Management to connect internal and external data sources, enabling instant credit assessments.
- Introduced Robotic Process Automation (RPA) bots to automate applications verification, eliminating manual handling and drastically reducing approval times.
2. Enhanced Customer Engagement through Digital Channels
- Integrated Microsoft Teams to provide fast, video-based customer support.
- Added self-service portals where farmers could submit and track applications in real time, improving transparency and trust.
3. Scalable and Secure Cloud Infrastructure
- Built on Microsoft Azure and Microsoft Fabric to ensure high availability, data protection, and regulatory compliance.
- Designed for growth, enabling future expansion into new financial services and regional markets.
Results & Impact

The transformation delivered immediate high-impact results:

✅ Loan Approval Times Cut from 10 Days to 24 Hours – Farmers can now access funds faster, enabling quicker investments in their operations.
✅ Expanded Financial Inclusion – Thousands of small farmers, underserved by traditional banks, gained easier access to essential funding.
✅ Streamlined Operations and Lower Cost – Automation boosted efficiency, reduced processing costs, and freed up strategic resources.
✅ Scalable Platform for Future Growth – The cloud-native foundation supports the rollout of new financial products and services without disrupting existing operations.
✅ Empowering Rural Economies – Through faster financing Agricover helped small farmers grow their businesses and drive regional economic development in Romania’s agricultural sector.

Why it Worked?

Agricover needed more than technology, they needed a strategic transformation partner.
IPS Group’s expertise in cloud enablement, automation, and financial services – combined with Avaelgo’s deep Microsoft Azure capabilities – helped re-imagine and rebuild Agricover’s financing mode for the digital age.
Together, we didn’t just digitize loan processing, we accelerated economic growth and financial empowerment for a vital sector of Romania’s economy.

Ready to unlock new opportunities?

Let’s build a platform that transforms access, accelerates growth and drives lasting impact.

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April 15, 2025