The Client
GIM (“Global Industrial Manufacturer”) is a global leader in equipment and solutions for the mining and construction industries. With over 40,000 employees worldwide, seamless access to core systems is crucial for efficient production, global coordination, and customer success.
GIM’s (“Global Industrial Manufacturer”) centralized ERP system connects supply chains, production sites, and service hubs across the globe — forming the backbone of operations.
The Challenge
In a business where downtime means production delays and lost opportunities, GIM faced significant operational risks:
- Limited ERP Availability: Overnight batch processing and system backups caused daily downtime windows, disrupting workflows across global time zones.
- Global Productivity Impact: Teams from Australia to North America experienced unexpected disruptions, delaying key operations and services.
- System Instability and Performance Issues: Recurring errors and degraded performance weakened trust in critical processes.
- Pressure to Enable True 24/7 Operations: With teams operating around the clock, full ERP availability was essential – not just technically, but strategically
Without solving these issues, GIM risked employee frustration, rising support costs, and delayed service delivery across a global network.
The Solution
GIM partnered with IPS to deliver a tailored modernization strategy, that not only improved ERP uptime, but safeguarded GIM’s global operations:
1. Comprehensive System Constraint Analysis
- Through deep infrastructure audits, IPS identified bottlenecks, inefficiencies, and architectural limitations that were hindering ERP performance.
2. Targeted Infrastructure and Application Optimization
- Leveraging IBM iSeries enhancements and optimizing Infor-based ERP applications, IPS eliminated processing delays without introducing risk.
3. DevOps-Driven Automation
- DevOps practices streamlined deployment and system operations, reducing the risk of human error and increasing agility in managing critical processes.
4. Redesign of Backup and Maintenance Workflows
- Backup and system maintenance tasks were reengineered to occur without impacting daily operations, effectively removing forced downtime from the business schedule.
Results & Impact
The transformation delivered tangible and lasting business results:
✅ ERP Availability Boosted to 24/7 Operations – System uptime improved from 22.75 to 24 hours per day – achieving 99.9% availability and unlocking uninterrupted global productivity.
✅ Productivity Gains Across All Regions – Employees accessed systems without delays, enabling seamless global collaboration and service delivery.
✅ Fewer Errors and Greater Stability – Improved database performance and processing minimized downtime risks and reduced support ticket volumes.
✅ Operational Cost Savings – Fewer support tickets and outages translated directly into reduced IT support costs and increased productivity.
✅ Business Continuity and Scalability – The new ERP infrastructure supports future growth while maintaining stability and performance.
Why It Worked?
IPS brings a business-first approach to technology modernization.
For GIM, we did more than just upgrade systems, we enabled global 24/7 operations, empowered employees, and safeguarded business continuity.
With deep expertise in IBM iSeries, Infor ERP environments, and DevOps automation we delivered a solution that directly impacted operational efficiency and strategic growth.
Is your ERP system holding you back?
Let’s turn your ERP into a global powerhouse of reliability and growth.
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