Tipptapp: Digitizing Operations for Greater Visibility, Speed, and Cost Efficiency 

Client Overview

Tipptapp is a fast-growing logistics platform that connects people in need of assistance with moving items, such as furniture, electronics or recycling, with individuals who have the time and transportation to help. With over 300,000 users across Sweden, the United Kingdom, Germany, Austria, and Portugal, Tipptapp promotes flexible, local, peer-to-peer logistics and often enables same-day pickups.

Originally founded in Sweden, the platform is now active in major cities such as Berlin, Hamburg, London and Stockholm. It is designed to reduce waste and promote sustainable consumption by facilitating the reuse of items. Through the combination of smart matching, a mobile-first design and a strong commitment to circularity, Tipptapp has become a leader in modern, citizen-powered logistics. 

The Challenge

The client’s physical planning system, which relied on magnetic boards and manual processes, had become a bottleneck. Rising shipment volumes, constant fleet reorganisations and pandemic-related disruptions exposed the limitations of analogue coordination. A new digital solution was required to enable real-time visibility, collaboration across locations, and streamlined communication between dispatchers and drivers.

The Solution

IPS provided a dedicated team of 3 full-time developers with long-term engagement to support Tipptapp’s growth. The team focused on real-time job handling, backend optimization, and mobile responsiveness — helping improve dispatch speed, system uptime, and the delivery of new features across markets.

Key features delivered:

✅ Digital planning and prioritization of shipment segments (legs).

✅ Backend expertise in NodeJS, MongoDB, HapiJS, Docker, Firebase, AWS, and Stripe.

✅ Real-time tracking and two-way communication between dispatchers and drivers.

✅ Fleet management including onboarding/offboarding of trucks, trailers, drivers, and subcontractors.

✅ Scheduling tools for service, leave, and vehicle decommissioning.

✅ Full support for multi-device access (desktop, tablet, mobile).

✅ Ongoing collaboration with Tipptapp’s in-house product team.

Why It Worked

By replacing static tools with a real-time, shared platform, we enabled the client to plan, coordinate, and scale operations with greater speed and confidence. The system streamlined logistics processes, improved communication, and gave teams across locations a single source of truth for all planning and dispatching activity. As a result, we could secure strong app performance across multiple European markets with over 100,000 downloads.